These Terms and Conditions (“Terms”) govern your use of Restoration Rochester’s services and website. By using our services or website, you agree to these Terms in full.
Restoration Rochester provides professional mold removal, restoration, and related services. All services are performed by certified experts following industry best practices. Estimates, timelines, and scope of work will be provided before services begin.
Customers must provide accurate information and ensure access to the property for inspections, remediation, or restoration work. Failure to provide access may delay services.
Payment is due as outlined in the service agreement. Additional charges may apply for unforeseen work, emergency services, or changes to the scope of work.
Restoration Rochester is not liable for damages caused by pre-existing conditions, factors outside our control, or issues unrelated to our services. Our liability is limited to the services explicitly provided.
We strive for complete satisfaction. Our services include inspection, mold removal, and prevention measures to ensure lasting results. Any issues related to our services must be reported promptly for review.
Emergency services are available 24/7. While we respond promptly, Restoration Rochester is not responsible for additional damages occurring before our team arrives on-site.
We reserve the right to update or modify these Terms at any time. Continued use of our services constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of New York. Any disputes arising from services or website use shall be resolved under New York jurisdiction.
Safe Homes, Happy Customers – Professional mold removal and restoration across New York.
Restoration Rochester is a free service to assist homeowners in connecting with local service providers. All contractors/providers are independent and https://restorationrochester.org does not warrant or guarantee any work performed. It is the responsibility of the homeowner to verify that the hired contractor furnishes the necessary license and insurance required for the work being performed. All persons depicted in a photo or video are actors or models and not contractors listed on https://restorationrochester.org.